SUPPORT
Let's get your lecture back on track.
Cloud processing
Cloud transcription and study notes require a signed-in account and a network connection. If a job is stuck, check the connection, reopen the lecture, and try Retry when AstraLect offers it. Do not delete a lecture while it is still uploading unless you want to cancel that upload.
Purchases and Credits
If a plan or Credits balance is missing after purchase, make sure you are signed in to the same AstraLect account, then use Restore Purchases. If the entitlement is still missing, contact us with the App Store receipt date and the account email if available. Do not email your full payment-card number or a sign-in token.
Recording and imports
Allow microphone access before recording. For an import, choose an audio or video file that your device can read and keep AstraLect open while the upload starts. Recording a lecture may require consent from the lecturer, classmates, or your institution.
Contact
Email support@astrailab.com. Include your iOS version, device model, app version, the lecture status, and a short description of what happened. Please do not send sensitive audio, transcript text, passwords, payment-card numbers, or authentication tokens unless we specifically request a safe redacted detail.